Firstly, click the download button at the top or bottom of this page.
You can either click run, or save. (if you save it, you will have to open it from your downloads folder)
Once you have opened the file you will have to allow any security prompts you will see.
The installation should look like this. Click next, then install.
Once installed, open the Ultraviewer program, you will be greated by
Please give this ID and Password to your technician.